Articles

Tips for managing difficult customers

The shops at Christmas time can only be described as one thing manic! The last minute rush for presents, followed by the post-Christmas sales, makes owning a business during the silly season pretty hard work. As consumers struggle with the crowds, the summer heat and the panicked atmosphere they can come across as agitated and stressed, s...

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Staying in touch with your clients throughout the year

If you forget your friend's birthday, cancel your planned coffee catch up and rarely send a thoughtful email, your friendship is likely to falter. We all know that staying in touch with friends and family regularly is key to maintaining healthy relationships. Well, the same rule applies to your business relationships. It's a fact...

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Getting Legal Advice

"Good legal advice will ensure you understand the commercial terms of a franchise offer compared to the general industry practices. You should feel comfortable that you understand the rights and obligation of both franchisor and franchisee." Tsungai Mukushi a commercial lawyer and principal at Franchise Ease, a law firm that spe...

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Is it time to refresh your website?

Although we often try to deny it, first impressions count for a lot. Your website is often your customer’s first touch point with your business. In today’s marketplace, it’s your business card and your shop front, so it’s essential that your visitors be impressed by what they see.

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Tips to help kick start your new business journey

Relationship building: we are told that building and maintaining strong relationships is the key to increased sales volume over time and long term business success. But how do you actually start a relationship? How do you ‘generate’ a lead? For business owners, it can be difficult to find the time for new business development.

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